Please read this policy carefully before ordering. By placing an order with Santalli, you agree to the conditions below.

1. No Refund for Change of Mind

We do not provide refunds when:

• The customer changes their mind.
• The customer does not like the colour, design, fit or fabric.
• The customer orders the incorrect size.
• The product matches its description and has no defect.

Please check the product details and size chart carefully before ordering.

2. Size Exchange

• One size exchange is allowed within 7 calendar days of delivery.
• Exchange is available only for the same product and is subject to stock availability.
• A ₹199 exchange charge must be paid for reverse pickup and redelivery.
• If the required size is unavailable, the customer may select another product of equal value or receive store credit.
• No cash or bank refund will be issued for size-related problems.

3. Exchange Conditions

The product must be:

• Unused, unworn and unwashed.
• Free from stains, perfume, deodorant, body odour or damage.
• Returned with its original tags, packaging and invoice.

Products failing inspection will not be accepted and will be returned only after the customer pays the shipping charge.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery.

Please provide:

• Order number.
• Clear photographs of the product and packaging.
• An uncut parcel-opening video, wherever available.
• A clear explanation of the issue.

After verification, Santalli will arrange a free replacement or refund. Normal variations in acid wash, sun-faded garments, print placement or colour caused by different screens are not considered defects when consistent with the product description.

5. Sale and Final-Sale Products

• Discounted products can only be exchanged for another size, subject to availability.
• Products clearly marked “Final Sale” cannot be returned or exchanged.
• Damaged, defective, incorrect or materially misdescribed products remain eligible for an appropriate remedy.

6. Order Cancellation

• Orders can be cancelled only before dispatch.
• Once dispatched, an order cannot be cancelled.
• If a prepaid parcel is refused or becomes undeliverable because of an incorrect address, unavailable customer or failed delivery attempts, forward and return courier charges will be deducted from the refund.
• Repeated refusal of COD orders may result in COD being disabled for future orders.

7. Refund Processing

Approved refunds will be processed within 5–7 business days after the returned product passes inspection.

• Prepaid-order refunds will be sent to the original payment method.
• COD-order refunds will be transferred to a verified UPI ID or bank account.
• Original delivery charges, COD fees and exchange charges are non-refundable unless the mistake was made by Santalli.
• Banks or payment providers may require additional time to reflect the refund.

8. How to Request an Exchange or Refund

Contact Santalli before returning any product:

Email: 47santalli@gmail.com
Phone: +91 8091617839

Mention your order number, registered phone number and reason for the request. Products sent without prior approval may not be accepted.

9. Legal Rights

Nothing in this policy limits any customer rights available under applicable Indian law.

Indian e-commerce rules require clear disclosure of return shipping costs and do not allow sellers to refuse remedies for defective, incorrect or materially misdescribed goods. Consumer Protection (E-Commerce) Rules, 2020.

Short notice for every product page:

Please choose your size carefully. No refunds for size issues or change of mind. One size exchange is available within 7 days for ₹199. Damaged or incorrect items must be reported within 48 hours. Terms apply.