CONTACT SANTALLI

Need help with an order, delivery, exchange or product? Our customer-support team is here to assist you.

Customer Support

Email: 47santalli@gmail.com
Phone/WhatsApp: +91 90008 42442
Website: www.santalli.com
Instagram: @santalli.com_

Support Hours

Monday–Saturday: 10:00 AM–6:00 PM IST
Sunday and National Holidays: Closed

Messages received outside support hours will be answered on the next business day.

Registered Contact Address

Santalli
LUDHIANA,KAKOWAL ROAD,PUNJAB,INDIA

For Order Assistance

When contacting us, please provide:

Order number.
Customer’s registered name and phone number.
Clear explanation of the issue.
Product and parcel photographs, where required.
Uncut parcel-opening video for damaged or incorrect product claims, wherever available.

Please do not send any product back without receiving return or exchange approval from Santalli.

Expected Response Time

General enquiries: Within 24–48 business hours.
Shipping investigations: Approximately 5–10 business days.
Approved refunds: Processed within 5–7 business days.
Formal customer complaints: Acknowledged within 48 hours and addressed within 30 days.

Grievance Officer

Name: [ANISHKA THAKUR]
Designation: Customer Support & Grievance Officer
Email: 47santalli@gmail.com
Phone: +91 8091617839
Address:LUDHIANA,KAKOWAL ROAD,PUNJAB,INDIA