Privacy policy

SANTALLI PRIVACY POLICY

Effective Date: 21 July 2026

Santalli respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how it is used and the choices available to you when using santalli.com.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect:

  • Name, email address and phone number.
  • Billing and delivery address, city, state and PIN code.
  • Order history, selected products, sizes and payment status.
  • Return, exchange and refund information.
  • UPI ID or bank details when required to process a COD refund.
  • Messages, emails, reviews and customer-support conversations.
  • IP address, browser, device type, website activity and cookie information.
  • Information received from Shopify, payment gateways, courier companies, advertising platforms and customer-support providers.

2. Payment Information

Online payments are processed securely by authorised third-party payment gateways.

Santalli does not intentionally store complete credit-card numbers, debit-card numbers, CVV details, UPI PINs or banking passwords. Payment providers process this information according to their own security and privacy policies.

3. Information We Do Not Collect

Santalli does not intentionally access or collect your:

  • Private SMS messages.
  • Phone contacts.
  • Device photographs or files.
  • Precise location.
  • UPI PIN, card CVV or account password.

If a future feature requires additional information, we will clearly request permission before collecting it.

4. How We Use Your Information

We may use your information to:

  • Confirm, process and deliver orders.
  • Process payments, cancellations, exchanges and refunds.
  • Send order confirmations, tracking updates and delivery notifications.
  • Provide customer support and respond to complaints.
  • Verify COD orders and prevent fraud, fake orders or repeated delivery refusals.
  • Improve our products, website and customer experience.
  • Maintain accounting, tax and business records.
  • Comply with legal obligations and lawful government requests.
  • Send promotional emails, SMS or WhatsApp messages where you have provided permission.
  • Measure advertisements and show relevant promotions where permitted.

Withdrawing marketing consent will not stop important order or delivery messages.

5. Cookies and Advertising

Santalli and its service providers may use cookies and similar technologies for:

  • Website operation and cart functionality.
  • Remembering preferences.
  • Website analytics and performance.
  • Fraud prevention.
  • Advertising measurement and personalised promotions.

These providers may include Shopify, Meta, Google and similar platforms where enabled. You can control non-essential cookies through the available cookie settings or your browser. Disabling necessary cookies may affect website functionality.

6. Sharing Your Information

We may share only the information reasonably required with:

  • Shopify and website-hosting providers.
  • Payment gateways and banking partners.
  • Courier and logistics companies.
  • SMS, email and WhatsApp service providers.
  • Customer-support and order-management providers.
  • Analytics and advertising platforms.
  • Accountants, legal advisers and fraud-prevention providers.
  • Government bodies when legally required.

Santalli does not sell or rent customer personal information for money.

7. International Data Processing

Some service providers, including Shopify, analytics platforms or cloud-service providers, may process information outside India. Where this happens, information will be handled subject to applicable law and the provider’s security protections.

8. Marketing Choices

You may stop promotional communication at any time by:

  • Clicking “Unsubscribe” in marketing emails.
  • Replying “STOP” to eligible SMS or WhatsApp promotions.
  • Contacting us at 47santalli@gmail.com.

We may still send necessary order, payment, delivery, refund and security messages.

9. Data Retention

We retain personal information only for as long as reasonably required to:

  • Complete orders and provide customer support.
  • Handle returns, refunds and disputes.
  • Prevent fraud and COD misuse.
  • Maintain legally required tax and accounting records.
  • Fulfil any purpose for which consent was provided.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely restrict it, unless retention is required by law.

10. Data Security

Santalli and its service providers use reasonable technical and organisational measures to protect information against unauthorised access, alteration, misuse or loss.

However, no online platform or transmission method can guarantee complete security. Customers should keep their passwords and OTPs confidential and never share payment PINs with anyone claiming to represent Santalli.

11. Your Privacy Rights

Subject to applicable law, you may request:

  • Information about the personal data we process.
  • Correction or updating of inaccurate information.
  • Deletion of information that is no longer required.
  • Withdrawal of previously provided consent.
  • Stopping of promotional communications.
  • Review and resolution of a privacy-related complaint.
  • Nomination of another person to exercise applicable rights in permitted circumstances.

We may verify your identity before completing a request. Withdrawal of consent does not affect processing already lawfully completed and may prevent us from providing services that require the information.

12. Children’s Privacy

Customers below 18 years of age should place orders or provide personal information only with the consent and supervision of a parent or legal guardian.

Santalli does not knowingly use children’s personal information for targeted advertising or behavioural monitoring.

13. Third-Party Links

Our website may contain links to Instagram, payment services or other third-party websites. Santalli is not responsible for the privacy practices or content of websites operated by other organisations.

14. Changes to This Policy

We may update this policy when our business practices, technology or legal obligations change. The updated version and effective date will be posted on this page. Material changes may also be communicated through the website or registered contact details where appropriate.

15. Privacy and Grievance Contact

For privacy requests, complaints or questions, contact:

Privacy & Grievance Officer
Santalli
Email: 47santalli@gmail.com
Phone: +91 90008 42442
Address: PO Umarpur, Tehsil Mukerian, Village Sahib Da Pind, Pind Sahibka, Hoshiarpur, Punjab – 144214, India

We aim to acknowledge complaints within 48 hours and resolve them within 30 days, subject to verification and applicable law.

This draft reflects India’s Digital Personal Data Protection Act, 2023 and the phased Digital Personal Data Protection Rules, 2025. Have the final version checked against the exact Shopify apps and advertising tools installed on Santalli.