CANCELLATION AND REFUND POLICY

Effective Date: 15-07-2024

At Santalli, we strive to provide the best shopping experience for our customers. We understand that sometimes you may need to cancel an order or request a refund. Please review our policy below to understand the process and conditions.

Order Cancellation

  1. Before Shipment:

    • You can cancel your order anytime before it has been shipped. To cancel your order, please contact our customer service team at [insert contact information] with your order details.
    • Once your cancellation request is received, we will process your refund within 5-7 business days.

  2. After Shipment:

    • If your order has already been shipped, we are unable to cancel it. However, you can return the product once it is delivered, following our return policy below.

Return and Refund Policy

  1. Eligibility for Returns:

    • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
    • Returns must be initiated within 30 days of the delivery date.

  2. Non-Returnable Items:

    • Certain items such as personalized products, gift cards, and items marked as final sale are not eligible for return.

  3. Return Process:

    • To initiate a return, please contact our customer service team at [insert contact information] with your order number and reason for return.
    • Once your return request is approved, you will receive instructions on how to send the item back to us.
    • You are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

  4. Refund Process:

    • After we receive and inspect your returned item, we will process your refund within 7-10 business days.
    • Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

  • If you need to exchange a product for a different size or color, please follow the return process and place a new order for the desired item.

Defective or Damaged Products

  • If you receive a defective or damaged product, please contact our customer service team immediately at [insert contact information] with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at:

  • Email: 47santalli@gmail.com
  • Phone: 9000842442
  • Address: PO UMARPUR, TEHSIL MUKERIAN, VILL SAHIB DA
    PIND, Pind Sahibka, Hoshiarpur, Punjab,144214
  • Thank you for shopping with Santalli. We appreciate your business and are committed to providing you with the best customer service.